Approved-answer library
The agent answers only from information you have approved, and says when it doesn't know.
WhatsApp AI automation
WhatsApp AI support that knows when to stop.
In the UAE, many customers ask on WhatsApp and Instagram first. I set up AI support that answers simple questions from your approved information, collects what your team needs, and hands prices, discounts and complaints to a person.
What I do
What's included
CRM hand-off
Requirements captured in the chat land in the CRM as a lead, ready for follow-up.
How it works
From map to running system
01 · QUESTIONSCollect real questions
What customers actually ask, grouped into simple and sensitive.
02 · ANSWERSApprove the answers
A short library of answers you sign off, in your tone.
03 · ESCALATESet the escalation rules
Who gets which conversation, and when.
04 · REVIEWReview conversations
Regular review to add answers and tighten rules.
Guardrails
Where a person stays in charge
Prices that aren't confirmed, discounts and complaints always go to a person. The agent never promises delivery, stock or price on its own.
Proof
Where I'm applying this
Real systems with their honest status.
Helper AI support
WhatsApp & Instagram support agent · pilot- Problem
- Inquiries arrive on WhatsApp and Instagram through the day, and one person can't answer every simple question quickly.
- Approach
- An agent answers simple questions from approved information. Unconfirmed prices, discounts, complaints and any commitment always wait for me.
WhatsApp BusinessInstagramAI agentApproved-answer library (Google Sheets)
Read the project
MoMo OS
My AI operating system- Problem
- Leading two businesses and building new ones meant too much desk work for one person.
- Approach
- A team of specialised AI agents on one shared memory of decisions and policies. Every external commitment needs my approval.
LLM agentsGoogle WorkspaceDecision log
Read the project
FAQ
Questions
Does this work with WhatsApp Business?
Yes. The setup uses WhatsApp Business and can include Instagram direct messages. The exact connection depends on your account type.
Can it answer in Persian and Arabic as well as English?
The agent can reply in the customer's language, as long as the approved answers exist in that language and are reviewed by a native speaker.
Will customers know they are talking to AI?
I recommend telling them clearly. How and when it's said is the business owner's call.
Also
Other services
AI automation & agents
Agents that handle the desk work, with humans on every commitment.
- Support & sales agents
- Workflow automation
- Approval rules & guardrails
CRM architecture
CRMs designed around margin and repeat purchase, not lead counts.
- Lead → offer → margin model
- Product ≠ Offer data design
- Follow-up automation
Let's talk
Let's map what your business can hand to agents.
30 minutes. Your workflows, what to automate first, and where a person must stay in charge.
Book a call