Support & sales agents
Agents that answer simple questions from approved information, collect requirements and hand qualified requests to your team.
AI automation · Dubai
AI automation and AI agents for business, built around people.
I design AI agents and workflow automation for trading, FMCG and B2B businesses in Dubai and the UAE. Agents take the repetitive desk work; a person approves anything that commits the business.
What I do
What's included
Workflow automation
Lead capture, follow-ups, reporting and hand-offs between tools, connected so nothing depends on someone remembering.
How it works
From map to running system
01 · MAPMap the desk work
Which tasks repeat, who does them, and which ones touch a customer.
02 · RULESWrite the rules
Approved answers, escalation triggers and the list of things an agent never does alone.
03 · BUILDBuild the agents
Agents and automations on your existing tools wherever possible.
04 · REVIEWReview on a rhythm
A fixed review cycle to adjust rules as real cases come in.
Guardrails
Where a person stays in charge
Agents may say “unknown”. They may not commit. Offers, unconfirmed prices, discounts, contracts and complaints always go to a person. A support agent sends only answers you have approved in advance. Agents prepare the draft; you make the commitment.
Proof
Where I'm applying this
Real systems with their honest status.
MoMo OS
My AI operating system- Problem
- Leading two businesses and building new ones meant too much desk work for one person.
- Approach
- A team of specialised AI agents on one shared memory of decisions and policies. Every external commitment needs my approval.
LLM agentsGoogle WorkspaceDecision log
Read the project
Helper AI support
WhatsApp & Instagram support agent · pilot- Problem
- Inquiries arrive on WhatsApp and Instagram through the day, and one person can't answer every simple question quickly.
- Approach
- An agent answers simple questions from approved information. Unconfirmed prices, discounts, complaints and any commitment always wait for me.
WhatsApp BusinessInstagramAI agentApproved-answer library (Google Sheets)
Read the project
FAQ
Questions
What kind of businesses is this for?
Mainly FMCG distributors, trading companies and B2B service businesses in the UAE and GCC, where a lot of time goes into inquiries, quotes and follow-up.
Do I need to change my tools?
Not necessarily. The first step is mapping what you already use; new tools are added only where they remove real work.
Also
Other services
CRM architecture
CRMs designed around margin and repeat purchase, not lead counts.
- Lead → offer → margin model
- Product ≠ Offer data design
- Follow-up automation
Performance marketing & growth
Acquisition that is tracked from first click to margin.
- Funnels & conversion
- Tracking & attribution
- AI content systems
Let's talk
Let's map what your business can hand to agents.
30 minutes. Your workflows, what to automate first, and where a person must stay in charge.
Book a call